Refund Policy - Products

Bush Bath Refund Policy

Thank you for shopping with Bush Bath. We value your satisfaction and strive to provide the best possible experience. In the event that there is damage or a fault with your purchase, we offer a comprehensive refund policy to ensure your peace of mind. This policy applies to all purchases made through our website or physical store within New Zealand

1. Refund Eligibility:

1.1. To be eligible for a refund, the item(s) must be returned or evidential photographic images provided within 30 days from the date of purchase or delivery.

1.2. The item(s) must be in their original condition, unused, and with all original tags, packaging, and accessories intact.

1.3. Refunds will only be issued to the original purchaser; we require proof of purchase for all refund requests.

2. Refund Process:

2.1. Customer Support: If you believe your purchase meets the refund eligibility criteria, please email us at info@bushbath.co.nz. Provide a brief explanation of the reason for the refund request.

2.2. Return Shipping: The shipping cost for returning the item(s) will be at your expense unless the return is due to our error, damage, defective product or missing part(s).

2.3. Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the refund eligibility criteria. Alternatively review of photography provided may provide the necessary proof.

2.4. Refund Approval: If the returned item(s) meet the eligibility criteria, we will process the refund within 7 days of receiving the return. The refund will be issued to the original payment method used for the purchase.

2.5 Faulty part replacement: Should a faulty or damaged part be provided then a replacement part will be provided.

2.6. Refund Notification: You will receive an email notification once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.

3. Change of Mind:

3.1. Please choose carefully as we do not provide a refund if you change your mind

4. Amendments to the Refund Policy:

4.1. Bush Bath reserves the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.

For any further queries or assistance, please feel free to contact our Customer Support team.

info@bushbath.co.nz Ph +64 21 595 742